Shipping policy
At Elongeva, we are committed to delivering your orders safely and efficiently across India. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping support.
Shipping Coverage
We currently offer shipping services across India. Delivery availability may vary based on your location and serviceability by our logistics partners.
Order Processing
All orders are processed within 1–2 business days after order confirmation and successful payment verification.
Orders placed on weekends or public holidays will be processed on the next working business day.
Estimated Delivery Time
Delivery timelines generally range between 3–7 business days depending on the delivery location.
- Metro Cities: 3–5 Business Days
- Tier 2 & Tier 3 Cities: 5–7 Business Days
- Remote Locations: Delivery times may vary
Shipping Charges
We offer free shipping on prepaid orders across India.
Cash on Delivery (COD) may be available for select orders and locations. Additional COD charges may apply where applicable.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp, allowing you to monitor the status of your shipment in real time.
Delivery Delays
While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Logistics partner delays
- Unexpected operational circumstances
In such cases, we appreciate your patience and understanding.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
Please provide your order number along with photographs of the product and packaging to help us resolve the issue quickly.
Contact Us
For shipping-related questions or assistance, please contact us:
Email: support@elongeva.com
Website: https://elongeva.com
Last Updated: June 2026