Refund policy
At Elongeva, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
Eligible products may be returned within 30 days of delivery. Products can be returned in their original condition or partially used condition, along with proof of purchase.
Refund Eligibility
Once your return request is received and reviewed, our team will verify its eligibility. Approved refunds will be processed to the original payment method.
- Refund requests must be submitted within 30 days of delivery.
- Proof of purchase is required.
- Returns must comply with our eligibility criteria.
Refund Processing
Approved refunds are typically processed within 5–7 business days after the returned product has been reviewed and accepted.
Non-Returnable & Non-Refundable Services
The following services cannot be returned or refunded once initiated or completed:
- Blood testing services
- Doctor consultations
- Clinical nutritionist consultations
- Dietician consultations
- Yoga and wellness programs that have already commenced
Shipping Charges
Shipping and delivery charges, if applicable, are non-refundable unless the return is due to a damaged, defective, or incorrect item received.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our team will review the issue and arrange a replacement or refund where applicable.
How to Request a Return or Refund
To initiate a return or refund request, please contact our support team with your order details.
Email: info@elongeva.com
Website: https://elongeva.com
Last Updated: June 2026